Refund policy

CANI Hair – Returns, Exchanges & Order Changes

All Sales Final
Due to the hygienic nature and high demand of our products, all sales are final. We do not offer refunds for any reason.

Order Changes & Cancellations
Processing begins immediately after checkout, so we’re unable to modify or cancel orders once they’re submitted. This includes changes to products, quantities, shipping method, shipping address, or requests for refunds.

Returns for Store Credit (If Eligible)

We accept return requests within 7 calendar days of delivery for store credit only—no refunds.

To qualify, items must be returned:

  • In original, resellable condition and packaging

  • Unworn and unaltered: not combed, brushed, washed, cut, dyed, bleached, heat-styled, installed, or otherwise modified

  • With all original ties/seals fully intact

How to Start a Return
Email support@canihair.com within 7 days of delivery with your full name, order number, phone number, and reason for return. We’ll respond with next steps if the item appears eligible.

Shipping Your Return

  • Use a trackable shipping service with signature confirmation.

  • You’re responsible for all return shipping costs.

  • We’re not liable for lost or damaged returns in transit.

Inspection & Store Credit

  • Once received and verified as resellable, we’ll issue a store credit or gift card to the original purchaser.

  • Store credits/gift cards cannot be redeemed for cash.

  • If the original purchase included a promotion that has since ended, the new order won’t qualify for that promotion.

Restocking Fee

  • All approved returns and any return-to-sender shipments incur a $35 flat restocking fee.

  • Shipping fees and any Route/package protection charges are non-refundable.

Non-Returnable Items

  • Lace products (full lace wigs, lace closures, lace frontals): due to their delicate nature, these cannot be returned, exchanged, or replaced.

  • Sale/Clearance items: final sale, no returns or exchanges.

Product Care & Quality Concerns

We take pride in our quality, and natural hair often responds well to a simple wash and deep condition using our recommended regimen. If you believe you received an unusual or defective item:

  1. Email support@canihair.com within 7 calendar days of delivery with your order number, photos/video, and a detailed description.

  2. Do not alter the product (e.g., wash, color, bleach, cut, install, pluck, remove from weft, apply non-recommended products).

    • Any such processing voids eligibility for review or compensation.

Resolution Process

  • If we verify a product issue, we’ll offer a fair resolution (at our discretion), which may include replacement or store credit.

  • If no defect is validated, we’ll return the item to you at our expense via standard shipping, and no replacement/credit will be issued.

Important Notes

  • Returns received outside the 7-day window or not in resellable condition will be disqualified and returned to you.

  • We reserve the right to refuse returns that don’t meet these terms.

This policy is a general guide and may be updated at any time. Nothing here limits your rights where applicable law requires otherwise.